2025 Service with HEART Trainer Practice Test – Comprehensive Exam Prep

Question: 1 / 400

When is the appropriate time to ask a guest if they would like a refill on drinks?

Before the appetizers are served

After the entrees are delivered

Asking a guest if they would like a refill on drinks after the entrees are delivered is appropriate for several reasons. This timing allows the guest to have enjoyed their initial drink with their appetizer and, as they begin to eat their entree, they may discover that they want a refreshment to complement their meal. This approach demonstrates attentiveness and provides a seamless dining experience, ensuring that the drink service enhances their overall satisfaction.

Additionally, waiting until after the entrees are served can help you gauge whether the guest is still enjoying their beverage or if they would prefer something different as their meal progresses. It shows you are engaged with their dining experience at a moment when they might need the refreshment the most, rather than interrupting them during the earlier stages of their meal when they may still have their drinks full or may not yet feel the need for a refill.

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At the time of placing the order

When the check is presented

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